At JEANNE TRUSTLY LLC (“we,” “us,” or “our”), we value your trust and are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, jeannetrustly.shop, interact with us via email ([email protected]), phone (+1-302-583-5742), or otherwise engage with our services. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect information to provide you with a seamless shopping experience and improve our services. The types of information we may collect include:
- Personal Information: This includes your name, email address, phone number, billing and shipping addresses, and payment information (e.g., credit card details) when you make a purchase, create an account, or contact us.
- Non-Personal Information: This includes browsing data, such as IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies, web beacons, or similar technologies.
- Order and Transaction Data: Details about your purchases, including products ordered, order history, and preferences.
- Communication Data: Information you provide when contacting us via email, phone, or our website’s chat feature, including feedback or inquiries.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: When you place an order, sign up for our newsletter, create an account, or contact our customer support.
- Automatically: Through cookies, analytics tools (e.g., Google Analytics), and server logs that track your interactions with our website.
- From Third Parties: From payment processors (e.g., ZenPayment), shipping partners, or marketing platforms, to facilitate transactions or promotions.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders, including payment processing, shipping, and customer support.
- Personalize your shopping experience, such as recommending products based on your browsing or purchase history.
- Send promotional emails, newsletters, or special offers (you may opt out at any time).
- Improve our website, products, and services through analytics and feedback.
- Comply with legal obligations, such as tax reporting or fraud prevention.
- Protect the security of our website and customers, including detecting and preventing fraudulent activities.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Trusted third parties, such as ZenPayment for payment processing, UPS or FedEx for shipping, or website hosting providers, who assist in operating our business.
- Legal Compliance: If required by law, such as in response to a subpoena, court order, or regulatory request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
5. Your Choices and Rights
- Opt-Out: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails or contacting us at [email protected].
- Cookies: You can adjust your browser settings to disable cookies, though this may affect website functionality.
- Access and Correction: You may request access to, correction of, or deletion of your personal information by contacting us at [email protected] or +1-302-583-5742.
6. Data Security
We use industry-standard encryption (e.g., SSL) and comply with PCI DSS standards to protect your information. Our payment processor, ZenPayment, employs advanced fraud detection to secure transactions. However, no online platform is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes, typically no longer than 7 years after your last interaction with us.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., social media or payment processors). We are not responsible for their privacy practices and encourage you to review their policies.
9. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
- Email: [email protected]
- Phone: +1-302-583-5742
- Address: JEANNE TRUSTLY LLC, 1427 4th St, Des Moines, IA 50314