JEANNE TRUSTLY LLC strives to ensure your satisfaction with every purchase. Our Refund and Returns Policy outlines the process for returning items and requesting refunds for orders placed on jeannetrustly.shop.
1. Return Eligibility
- Timeframe: Items may be returned within 30 days of delivery for a refund or exchange, provided they are unused, in original condition, with tags attached, and in original packaging.
- Non-Returnable Items: Personalized or custom-made items, clearance items, and accessories (e.g., jewelry, undergarments) are non-returnable for hygiene reasons.
2. Return Process
- Contact us at [email protected] or +1-302-583-5742 to request a Return Merchandise Authorization (RMA) number.
- Package the item securely, including the RMA number and original order details.
- Ship the package to: JEANNE TRUSTLY LLC, 1427 4th St, Des Moines, IA 50314.
- We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
3. Refunds
- Refunds will be issued to the original payment method within 5-7 business days of receiving and inspecting the returned item.
- Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
- For defective or incorrect items, we will cover return shipping costs.
4. Exchanges
- Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund.
- Free return shipping is provided for exchanges due to our error.
5. International Returns
- International customers are responsible for return shipping costs unless the return is due to our error.
- Customs fees or duties are non-refundable.
6. Contact Us
For return-related questions, contact:
- Email: [email protected]
- Phone: +1-302-583-5742
- Address: JEANNE TRUSTLY LLC, 1427 4th St, Des Moines, IA 50314