JEANNE TRUSTLY LLC is committed to delivering your orders promptly and reliably. This Shipping Policy outlines our shipping procedures, costs, and timelines for purchases made on jeannetrustly.shop.
1. Shipping Destinations
We currently ship to all 50 U.S. states and select international destinations, including Canada and parts of Europe. Contact us at [email protected] to confirm availability for your location.
2. Shipping Methods and Costs
We partner with trusted carriers such as UPS and FedEx to ensure timely delivery. Available shipping options include:
- Standard Shipping: Free for orders over $50 within the U.S.; otherwise, $5.99 flat rate. Estimated delivery: 3-7 business days.
- Expedited Shipping: $12.99 flat rate. Estimated delivery: 1-2 business days.
- International Shipping: Rates vary by destination and will be calculated at checkout. Estimated delivery: 7-14 business days, depending on customs clearance.
3. Order Processing
- Orders are processed within 1-2 business days from our warehouse in Des Moines, IA.
- Orders placed after 12:00 PM CDT or on weekends/holidays will be processed the next business day.
- You will receive a confirmation email with tracking information once your order ships.
4. Delivery Expectations
- Delivery times are estimates and may vary due to weather, holidays, or carrier delays.
- International orders may incur customs fees, which are the responsibility of the recipient.
- We are not responsible for delays caused by incorrect shipping addresses provided by the customer.
5. Lost or Damaged Shipments
- If your order is lost or arrives damaged, contact us within 7 days of delivery at [email protected] or +1-302-583-5742.
- We will work with the carrier to resolve the issue and provide a replacement or refund, as applicable.
6. Address Changes
If you need to change your shipping address after placing an order, contact us immediately. We cannot guarantee changes once the order has shipped.
7. Contact Us
For shipping-related inquiries, reach out to:
- Email: [email protected]
- Phone: +1-302-583-5742
- Address: JEANNE TRUSTLY LLC, 1427 4th St, Des Moines, IA 50314